Frequently Asked Questions
Everything you need to know about your Epetome experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund to your original payment method.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
Are your materials sustainably sourced?
At Epetome, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.